FAQ Page
About The Crescent Perch & Shopping Basics
How did The Crescent Perch get started?
The Crescent Perch began as a way for me to care for myself more intentionally. What started as a personal journey gradually grew into something I could share with others through thoughtfully made products, creativity, and a little everyday magic.
You can read the full story of how The Crescent Perch came to be on our About page.
Where are your products made?
Our products are currently handcrafted in a small home studio in the second bedroom of my apartment. We hope to one day move into a dedicated space that will allow The Crescent Perch to grow and expand, but for now, we are happily keeping things small, personal, and made with care.
Do you have a physical storefront?
No, The Crescent Perch does not currently have a physical storefront. We hope to open a dedicated shop in the future, but for now, our products are available online and at select local fairs, markets, and events.
You can check our Events page to see where we will be vending next.
How can I stay updated on new products and events?
The best way to stay updated is by joining The Owl Post, our newsletter. Subscribers receive early news about product launches, upcoming events, shop updates, and occasional discount codes.
You can also follow The Crescent Perch on Facebook, Instagram, and Blue Bird for announcements, behind-the-scenes glimpses, and other little bits of perch-side news.
Do you offer a loyalty or rewards program?
Yes! Members of our rewards program can earn points that may be redeemed for products, discounts, free shipping, and other special rewards.
You can learn more about how the program works by visiting the Rewards page in the footer of our website or following the link here: Rewards.
Do you offer digital or physical gift cards?
Yes! We offer both digital and physical gift cards.
For more information about purchasing, receiving, and using gift cards, please review our Gift Card Policy in the policy section at the bottom of our website or follow the link here: Gift Card Policy.
How can I contact you with questions?
If your question was not answered here, you can reach us using the contact button on this page or the Contact link in the footer of our website. You are also welcome to email us at any time.
Please allow up to three business days for a response. The Crescent Perch is run by one person rather than a small army, sadly, but I will get back to you as soon as I can.
Product Related FAQ
What ingredients do you use in your body care products?
The ingredients used in our body care products vary depending on the product and its intended purpose. When selecting ingredients, we carefully consider quality, effectiveness, sustainability, and environmental impact. We strive to use thoughtfully sourced ingredients and make choices that are both kind to your skin and mindful of the planet.
Are your products vegan and cruelty-free?
Yes, all of our products are cruelty-free. We never test on animals, only on a willing group of human volunteers who are always quite happy to participate!
Some of our products are vegan, but not all of them, as certain formulas may contain ingredients such as beeswax, honey, goat milk, or other animal-derived ingredients. Vegan products will be clearly identified in their product descriptions.
Do you offer fragrance-free options?
Yes! We offer fragrance-free options for those with sensitive skin, fragrance sensitivities, or anyone who simply prefers their body care without added scent. You can find them in our Free & Clear collection.
Are your soaps safe for sensitive skin or allergies?
Everyone’s skin is different, so we cannot guarantee that any product will be suitable for every sensitivity or allergy. We provide a complete ingredient list for each product so you can check for any ingredients you know you need to avoid.
If you have particularly sensitive skin or known allergies, we recommend testing a small amount before regular use and consulting a healthcare professional if you have concerns. If irritation occurs, discontinue use. Fragrance-free options are also available in our Free & Clear collection.
Are your body care and metaphysical products intended to provide medical results?
No. Our body care and metaphysical products are not intended to diagnose, treat, cure, or prevent any medical condition, nor are they a substitute for advice or care from a qualified healthcare professional.
Any spiritual, energetic, or metaphysical information we provide is offered for personal practice, reflection, and entertainment. Individual experiences may vary, and no specific physical, emotional, or spiritual result is guaranteed.
Do you offer samples?
Yes! Sample sizes are available for select products. When viewing a product, the size menu will usually default to the full-size option. Open the dropdown menu to see whether a sample size is currently available.
If a sample option does not appear in the menu, that product is not available in a sample size at this time.
Are the colors shown online exactly the same in person?
Because each product is handmade, minor variations in color, pattern, and design are completely normal. Colors may also appear slightly different depending on your screen settings, lighting, and the natural variations of the materials used.
While we do our best to photograph each product accurately, the item you receive may not look exactly identical to the one pictured.
Why does my soap look different from last time?
Because every batch is made and poured by hand, small variations in color, pattern, and swirl are completely normal. Even when we follow the same recipe and process, no two batches will look exactly alike. The final design is ultimately in the hands of the soap gods, may they ever look upon us with favor.
Will sold-out or seasonal products be restocked?
Restocks depend on the type of product. Regular items are generally restocked once they sell out, though timing may vary depending on production schedules and ingredient availability.
Products marked as Limited are made in small quantities and will usually not be restocked once they are gone. If a limited item returns in the future, it may be released in a slightly different form.
What’s the shelf life of your handmade products?
Shelf life varies by product, but each item will be labeled with a best-by or expiration date so you know how long it is recommended for use. To help your products last as long as possible, store them according to the directions on the label.
If a product develops an unusual smell, color, texture, or appearance before that date, please discontinue use.
How should I store your products to keep them fresh?
Each product comes with its own care instructions, as storage needs may vary. As a general rule, keep your products in a cool, dry place away from direct sunlight, heat, and excess humidity. Proper storage will help preserve their quality and keep them fresh for as long as possible.
Metaphysical & Spiritual FAQs
What are the best beginner-friendly metaphysical tools?
The best beginner-friendly tools depend entirely on what you want your practice to look like. Some people are drawn to crystals, tarot cards, pendulums, candles, herbs, or journals, while others prefer to begin more simply.
The two most important things you need are yourself and a sense of curiosity. Everything else can be explored at your own pace as you discover what feels meaningful to you.
How do I choose the right crystal for me?
Choosing a crystal is often easiest when you can see and hold it in person. Pay attention to the stone your eyes keep returning to, even if you are not sure why. The same advice can apply to nearly any spiritual tool: notice what continues to draw your attention.
When ordering online, we do our best at The Crescent Perch to choose a stone that feels meant to find its way to you. We may not always get it perfectly right, but we encourage you to spend a little time with the stone you receive and give the connection a chance to unfold.
Do your spiritual items come cleansed or charged?
Yes, each spiritual item is cleansed before it is packaged, but it is not charged. Because every journey can leave its own energetic imprint, we recommend cleansing your new stone again once it arrives. You can then charge or dedicate it according to your own intentions and spiritual practice.
How do I use a crystal or pendulum?
How you use your crystal or pendulum may vary depending on the piece and your personal practice. Each one comes with a guide card containing basic instructions, care information, and suggestions to help you get started. There is no single perfect method, so take your time and discover what feels most natural to you.
Do you offer guidance on how to use your metaphysical products?
Yes! Because every spiritual path is personal, we do not believe there is only one correct way to use metaphysical tools. We share ideas, tarot spreads, rituals, and other guidance in the Grimoire, our blog, to help you explore different possibilities.
Use what resonates with you, adapt what needs changing, and leave behind anything that does not serve your practice. Your path is yours to shape.
Shipping & Order FAQs
What payment methods do you accept?
We accept most major payment methods. To see whether your preferred option is available, please review the payment icons displayed in the footer of our website or continue to checkout, where all currently accepted payment methods will be shown.
How long will my order take to ship?
We do our best to prepare and ship orders as quickly as possible. Most orders leave our studio within three business days, though processing may take up to seven business days during especially busy periods.
If we expect your order to take longer than seven business days to ship, we will contact you, explain the delay, and keep you updated. Once your package has been handed over to the shipping carrier, delivery times may vary.
Do you offer local pickup or delivery?
Local pickup may be available for a small fee. Because availability can vary, please contact us before placing your order so we can confirm whether local pickup is an option and arrange a suitable time and location.
At this time, local delivery is not regularly available unless arranged in advance.
Can I reserve an item for pickup at an event?
Yes, an item may be reserved for pickup at one of our events. The item must be paid for in full, and pickup arrangements must be confirmed with us in advance.
Please contact us before placing your order so we can confirm that the item is available and that we will be attending the event where you would like to collect it.
Do you ship internationally?
Sadly, we do not currently offer international shipping due to shipping costs and other logistical considerations. We would love to make international shipping available in the future as The Crescent Perch continues to grow.
Any updates to our shipping options will be announced through our website, social media, and The Owl Post newsletter.
Can I combine two separate orders?
We may be able to combine two separate orders if both are still in our studio and have not yet been packed or shipped. Please contact us as soon as possible with both order numbers so we can review the request.
Combining orders does not automatically guarantee a refund of any shipping charges. Final shipping costs depend on the size, weight, and contents of the combined package, and additional postage may occasionally be required.
For complete details, please review our Shipping Policy in the policy section at the bottom of our website or follow the link here: Shipping Policy.
Can I change or cancel my order after it’s placed?
Yes, you may request to change or cancel your order as long as it has not yet been shipped. Please contact us as soon as possible, as we begin preparing orders quickly and cannot guarantee that changes will be possible once processing has begun.
After an order has shipped, it can no longer be changed or canceled.
What should I do if I entered the wrong shipping address?
If you entered the wrong shipping address, please contact us as soon as possible. If your order has not yet shipped, we will do our best to update the address before it leaves our studio.
Once an order has shipped, we may be unable to change its destination or recover the package. Any refund, replacement, or reshipping options will depend on the circumstances and whether the package is returned to us.
For complete details, please review our Returns & Refunds Policy in the Policies section at the bottom of our website or follow the link here: Returns & Refunds.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and the name of the carrier handling your package. You can use the tracking link or number provided to follow your package’s journey.
If you do not see the email, please check your spam or junk folder. If it is still missing, contact us and we will be happy to help.
What happens if my package is delayed, lost, or marked delivered but I cannot find it?
If your package is delayed, lost, or marked as delivered but cannot be found, please first check the tracking information, nearby delivery areas, and with anyone else at the address who may have accepted it. You may also need to contact the shipping carrier for additional details.
Please contact us as soon as possible so we can review the order and determine what assistance may be available from our end. Resolutions will depend on the circumstances and the information provided by the carrier.
For complete details, please review our Shipping Policy and Returns & Refunds Policy in the policy section at the bottom of our website or follow the links here: Shipping Policy or Returns & Refunds.
What should I do if something arrives damaged or missing?
If something arrives damaged, incorrect, or missing, please contact us as soon as possible so we can look into the issue and make it right. Depending on the circumstances, we may offer a replacement, refund, or another suitable solution.
When contacting us, please include your order information and, if possible, photos of any damage and the packaging. For full details, visit our Return & Refund Policy in the policy section at the bottom of the website or follow the link here: Return & Refund Policy.
What’s your return or exchange policy?
Return and exchange eligibility varies depending on the item and the circumstances. We generally do not offer exchanges, but a return or refund may be available for qualifying purchases.
For complete details, please review our Return & Refund Policy in the policy section at the bottom of the website or follow the link here: Return & Refund Policy.
Are custom, clearance, discounted, or discontinued products eligible for returns?
Custom, clearance, discounted, and discontinued products are considered final sale and are not eligible for returns, exchanges, or refunds. However, if your order arrives damaged, incorrect, or incomplete, please contact us as soon as possible so we can review the issue.
For complete details, please review our Returns & Refunds Policy in the policy section at the bottom of our website or follow the link here: Returns & Refunds.
Sustainability & Ethics FAQs
Are your products and packaging eco-friendly?
We strive to make our products and packaging as eco-friendly as possible. Whenever we can, we choose recyclable, reusable, or lower-waste materials and consider sustainability when selecting both ingredients and packaging.
That said, not every item is completely plastic-free. A few products, such as lip balm, currently require plastic packaging because the paper alternatives we tested did not perform reliably. We are always looking for better options and will continue making more sustainable choices as they become available.
What steps do you take to reduce waste?
We reduce waste by reusing, recycling, and repurposing materials whenever possible. We also try to make thoughtful choices about packaging, supplies, and how much material we use during production.
Some ingredients and supplies still arrive in single-use plastic, which is not always within our control. While we are not perfectly waste-free, we do our best to reduce what we can and continue looking for better, more sustainable options as The Crescent Perch grows.
Do you reuse or recycle shipping materials?
We reuse shipping materials whenever they are still clean and in good condition. Materials we cannot reuse are recycled whenever possible, and suitable paper or cardboard may be repurposed in our garden.
The packaging used to ship your order is made from recycled materials, giving it a second chance at life. We encourage you to keep that cycle going by reusing, recycling, or repurposing it once your order arrives.
You can learn more about our shipping materials and the company we source them from on the EcoEnclose page in the footer of our website or follow the link here: EcoEnclose.
Can I request less packaging with my order?
We already use the least amount of packaging we believe is necessary to protect your order during shipping. Reducing it further could increase the risk of items arriving damaged, broken, or leaking.
Whenever possible, we choose recycled, recyclable, or reusable materials so your order can travel safely without creating more waste than necessary.
Custom Orders, Events & Collaborations FAQs
Do you accept custom product or gift box orders?
Yes, we currently accept custom product and gift box requests, depending on availability and the details of the order. Please contact us before placing your order and allow at least two weeks before the date you need it. This gives us time to discuss your ideas, gather materials, and carefully make, test, and assemble everything.
Some products or larger orders may require additional time, and custom-order availability may change during especially busy seasons.
For complete details, please review our Custom Product & Gift Box Policy in the footer of our website or follow the link here: Custom Product & Gift Box Policy.
Can I request a custom scent or intention for a product?
Yes, we currently accept requests for custom scents or intentions, depending on availability and whether the requested product can be made safely and successfully. We reserve the right to decline any custom request.
Please contact us at least two weeks before placing your order so we have time to discuss your ideas, confirm availability, and complete any necessary testing. Custom-order availability may change at any time, particularly during busy seasons.
For complete details, please review our Custom Product & Gift Box Policy in the footer of our website or follow the link here: Custom Product & Gift Box Policy.
Do you offer gift wrapping or personalized gift messages?
Gift wrapping and personalized gift messages may be available for an additional fee. Please contact us as early as possible, as these requests must be arranged before your order has been packaged.
For complete details, please review our Custom Product & Gift Box Policy in the policy section at the bottom of our website or follow the link here: Custom Product & Gift Box Policy.
Do you vend at local fairs or events?
Yes! The Crescent Perch regularly vends at local fairs, markets, and community events.
You can find our upcoming schedule on the Events page of our website. We also share event announcements, reminders, and other business updates on Facebook, Instagram, and Blue Bird.
Can I collaborate with you for wholesale or consignment?
Yes! We are open to discussing wholesale, consignment, and other collaboration opportunities. Please contact us with a little information about your business, shop, event, or project, and we will be happy to see whether we may be a good fit for one another.
All collaborations are considered individually and are subject to availability, product suitability, and mutually agreed-upon terms.